If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on the Kissancares.com website. The return request must be raised within 14 days.

For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)

The delivered product is incomplete (i.e. has missing items and/or accessories).

The delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)

The delivered product does not match the product description or picture (i.e product is not as advertised)

The delivered product does not fit. (i.e. size is unsuitable)